SUMMER HEAT ADVISORY
Please keep an eye out for daytime high temperatures of over 80F!
Please try to give us a heads up if your daytime high will be over 80, especially if you have hatchlings coming. We try to check to see which ones need to be shipped with cold packs, but I never discourage customers from reminding us! No such thing as overkill when it comes to looking out for our babies! -AC
Shipping Status for the Week of August 3, 2020
- Monday 8/3 - Schedule Full
- Tuesday 8/4 - 2 slots left
- Wednesday 7/29 - 4 slots left
*We may not get to update this again before slots fill up. Please try to schedule as far in advance as possible!
Want to schedule a shipment further in advance?
No problem! Just follow the instructions below, and let us know the date that you'd like us to ship. Remember, all shipments are scheduled pending safe weather conditions.
HOW TO SCHEDULE YOUR SHIPMENT...
*** NEWLY UPDATED: FILLING OUT FORM NOT NECESSARY! ***
Please email email@example.com to schedule your order with the following information:
1. The date you'd like us to ship. (You'll receive your shipment the following day).
- PLEASE NOTE: If you tell us to ship your order "as soon as possible", we will still have to check back with you before we can put you on the schedule. For the safety of our geckos, we always want to make absolutely sure that we aren't booking a shipment to arrive on a day you're going to be away. If there happens to be a range of dates that will work for you, you can tell us which dates they are and we'll gladly schedule for the soonest available of those dates and then let you know which date it is.
2. All order numbers you're expecting to be shipped.
3. Total number of geckos you expect to receive. DON'T FORGET to include BOGO's, bonuses, wholesale geckos, etc.
*** PLEASE BE SURE TO EMAIL AGAIN IF YOU ADD MORE GECKOS OR IF SOMETHING CHANGES. ***
If you place a new order for another gecko (or 10) after you've scheduled your shipment, please make sure to email us again with your newly revised list of order numbers and total number of geckos you're expecting!
IMPORTANT: Why we may not return your scheduling email right away.
We are not ignoring you, I promise! :-) As our shipping schedule gets tight, I will flag emails for later review and then do the scheduling in batches. This allows us to plan better and squeeze in as many orders as is safely possible on a given day. If we have a set limit to the number of boxes that we can ship in one day, without knowing how many geckos are actually in each box, then we won't be able to get as many geckos out the door. Long story short, by doing it this way we are able to get more orders out the door, and we can offer alternative days for customers, if we can't get them in on the day they request. If Sunday rolls around and you still haven't heard back about your shipment that week, email again or shoot me a text. My personal cell number is 816-509-0712 (don't call me to leave a message at 3AM please! lol). My phone gets terrible (if any) reception out in the gecko area of our metal building, so texting is usually much better than calling, as I will eventually get texts the next time I walk into the front office.
Shipments are ALWAYS Scheduled *Tentatively, Pending Safe Weather Conditions*
We always reserve the right to postpone a shipment if we feel it's in the best interest of the geckos. I have probably spent days of my life rescheduling shipments and emailing customers, but I sleep well knowing that we have averaged roughly 1 DOA every 5 years....barely a fraction of one percent. If, on shipping day, we determine that we cannot safely ship your package due to unsafe temperatures, we will contact you via email to let you know shipment has been postponed due to weather. We *REALLY* hate doing this, but sometimes we have no choice.
My priority list goes like this: Geckos first, then the customer, then me. If I postpone a shipment, it's for the geckos sake, not mine. I can usually pack your order in about the same amount of time it will take me to reschedule the shipment, email you, etc.
Wholesale Orders Must Be Scheduled at Least 1 Week in Advance.
This applies to any lots of 10 or more. If you do need a wholesale order shipped out in a hurry, please contact us prior to placing your order, and we'll do our best to accommodate you. Otherwise, please plan on your wholesale order shipping the following week.
PS - We SINCERELY appreciate your patience and cooperation while we get your geckos to you safely and in the best of health. I know how exciting it is to get a new gecko (or 10) and I know the torture of having to wait all too well! - AC
Click HERE to Review our Shipping Policies & Guidelines for Proper Temperatures & Other Info
SHIPPING REQUEST FORM DISABLED UNTIL FURTHER NOTICE
Due to unpredictable Missouri weather and the added complication of waiting for the shipping form to open up, and then finding out the schedule is full and the form is closed 10 hours later, we are going back to the "old school" way of scheduling shipments by talking to you directly via email. :-)
We may go back to the form at some point, but for now I prefer to talk to you individually. This should allow us to provide more personalized service, and also so that we can schedule shipments much further in advance.