WARM WEATHER SHIPPING ADVISORY
Most parts of the country are cooling off, but there are a few regions where temperatures are a little high. Please be careful not to schedule if your forecasted daytime high temperature is above 85F, unless we've spoken about it before hand. In some situations, depending on our weather and the size of geckos being shipped, we can ship to a FedEx Ship Center (hub) in warmer temperatures. Please get in touch if your forecast will be too hot for the foreseeable future and we'll figure something out.
Shipping to FedEx Ship Center (aka "Hub") for Pickup Now Highly Recommended
Since the start of COVID, FedEx has been experiencing a lot of delays - weather holding up shipments at airports often plays a role too. For the time being, I am highly recommending that we ship to a FedEx Ship Center (aka hub) for pickup the following day on all gecko shipments where temperatures are less than ideal (cold or hot). If you don't know the address of your nearest FedEx Ship Center, I can find it for you when I book your shipment and then I'll send you the address on shipping day (the day before your shipment arrives). If you're unable to pick up at a hub, don't worry - we can still ship to your home. We will just have to be extra careful and picky about which days we ship.
Week of Monday 10/4/21
- Monday 6/21 - FULL SCHEDULE
- Tuesday 6/22 - FULL SCHEDULE
- Wednesday 6/23 - 1 SPOT OPEN
Week of Monday 10/11/21
- Monday 6/28 - SPOTS OPEN
- Tuesday 6/29 - SPOTS OPEN
- Wednesday 6/30 - FULL SCHEDULE
SPOTS OPEN ARE NOT GUARANTEED
This page is updated manually, so any spots open may already be taken by the time you request shipment. We schedule shipments on a "first come, first served" basis, although priority is always given to those who've been waiting the longest. Also, spots on the schedule depend on the size of orders being shipped.
WHOLESALE SHIPMENTS MIUST BE SCHEDULED 7+ DAYS IN ADVANCE.
We typically require one week advance notice to ship wholesale orders (10+ geckos). This means you'll need to schedule your shipment at least one full week before you want a wholesale order shipped. This ensures I know exactly how many geckos I will need to pack and ship on a particular day You can't afford to be short on time or overwhelmed when you're shipping live animals, so proper planning is a must with the numbers we deal with. I appreciate your understanding and I guarantee your wholesale shipment will be well worth the wait. :-)
WANT TO SCHEDULE YOUR SHIPMENT FURTHER IN ADVANCE?
No problem. Just follow the instructions below, and let us know the date that you'd like us to ship. Remember, all shipments are scheduled pending safe weather conditions.
INSTRUCTIONS FOR SCHEDULING YOUR SHIPMENT
To schedule your shipment, simply email firstname.lastname@example.org and include the following info...
1. Specify a date or a range of dates that you'd like us to ship your order. Orders will arrive the next day.
If you tell us to ship "as soon as possible", that will not reserve a spot on the schedule at that time. We will still have to check back with you before we add you to the schedule for a particular day. For the safety of our geckos, we always want to make absolutely sure that we aren't booking a shipment to arrive on a day you're going to be away.
PRO TIP: If there happens to be a range of dates that will work for you, that works especially well because we can just schedule you for the soonest available of those dates and let you know without a long back and forth exchange of emails. We never mind answering shipping emails, but if you're in a hurry to get on the schedule before it fills up, this might help. The more info you give us, the better and faster we can serve you!
2. INCLUDE ALL ORDER NUMBERS THAT WE'RE SHIPPING
VERY IMPORTANT - If you place another order after you've scheduled your shipment, you must email us with an updated shipping request so that we can put that new order number on the schedule. Otherwise, it will likely not ship.
3. INCLUDE TOTAL NUMBER OF GECKOS EXPECTED
DON'T FORGET to include any bonuses we agreed to send, wholesale geckos, etc.
PLEASE BE SURE TO EMAIL AN UPDATED SCHEDULING REQUEST IF YOU ORDER MORE GECKOS.
If you place a new order after you've scheduled your shipment, please be sure to email us again with your newly revised list of order numbers and total number of geckos you're expecting, so that we can add your new order to the schedule.
OTHER IMPORTANT INFORMATION RELATED TO SHIPMENT SCHEDULING
I may not reply to your scheduling email right away. Please don't panic.
I am not ignoring you, I promise! :-) Because I have to schedule shipments on the back-end of our website from a computer, I will flag emails for later review, often from my phone, and then do the scheduling in batches. This enables me to plan better, so that we can squeeze in as many orders as is safely possible on a given day. If we have a set limit to the number of boxes that we ship in one day, without knowing how many geckos are actually in each box, then we won't be able to get as many geckos out the door. Doing it this way actually takes a little more effort on our end, but allows us to get the maximum number of orders out the door each day, and still maintain a record of zero percent DOA's This also allows us to offer alternative shipping dates to customers, if we can't get an order out on the date requested.
If shipping day comes and you still haven't heard back about your shipment, email again or shoot me a text. My personal cell number is 816-509-0712. Please mention your name and order number if we haven't already texted before. Texts are preferable to phone calls. My iPhone gets terrible (if any) reception out in our metal building and WiFi calling is spotty at best due to our internet connection. Texting is far more reliable.
Shipments are ALWAYS Scheduled *Tentatively, Pending Safe Weather Conditions*
We always reserve the right to postpone a shipment if we feel it's in the best interest of the geckos. I have probably spent days of my life rescheduling shipments and emailing customers, but I sleep well knowing that we have averaged roughly 1 DOA every 5 years....barely a fraction of one percent. If, on shipping day, we determine that we cannot safely ship your package due to unsafe temperatures, we will contact you via email to let you know shipment has been postponed due to weather. We *REALLY* hate doing this, but sometimes we have no choice.
My priority list goes like this: Geckos first, then the customer, then me. If I postpone a shipment, it's for the geckos sake, not mine. It takes me nearly as long to reschedule a day's worth of orders as it takes to pack and ship them, so I don't want to do that any more than I have to!
We SINCERELY appreciate your patience and cooperation while we get your geckos to you safely and in the best of health. I know how exciting it is to get a new gecko (or 10) and I know the torture of having to wait all too well!