Shipping Status for the Week of Monday, March 30, 2020

Weather is good...it's spring time, so nighttime lows are going to be warm enough.  
Just make sure to keep an eye out for daytime high temperatures starting to get over 80F.

Monday 3/30 - Spots Open

Tuesday 3/31 - Spots Open

Wednesday 4/1 - Schedule Full


Want to schedule a shipment for an advance date (later than next week)?

Just follow the "how to schedule..." instructions below, and we'll get you scheduled ahead of time.  


HOW TO SCHEDULE YOUR SHIPMENT...

*** NEWLY UPDATED: FILLING OUT FORM NOT NECESSARY! ***

Please email customerservice@acreptiles.com to schedule your order with the following information:

1. The date you'd like us to SHIP.  (You'll receive your shipment the following day.)

2. All order numbers.

3. Total number of geckos you expect to receive. DON'T FORGET to include BOGO's, bonuses, wholesale geckos, etc.

IMPORTANT: WHY we may not return your scheduling email right away.
We are not ignoring you! As schedules get tight, we will flag these emails for later review and then do the scheduling in batches.  This allows us to plan better and squeeze in as many orders as is safely possible on a given day.  If we have a set limit to the number of boxes that we can ship in one day, without knowing how many geckos are actually in each box, then we won't be able to get as many geckos out the door.  Doing it this way, we're able to get more orders out and we can offer other days for customers, if we can't get them in on the day they request.

If Sunday rolls around and you still haven't heard back about your shipment that week, email again or shoot me a text. My personal cell number is 816-509-0712 (don't call me to leave a message at 3AM please!).  My phone gets terrible (if any) reception out in the gecko area of our metal building, so texting is usually much better than calling, as I will eventually get texts the next time I walk into the front office.

All shipments are scheduled TENTATIVELY (pending safe weather conditions).
We always reserve the right to postpone a shipment if we feel it's in the best interest of the geckos.  I have probably spent days of my life rescheduling shipments and emailing customers, but I sleep well knowing that we have averaged roughly 1 DOA every 5 years....barely a fraction of one percent.  If, on shipping day, we determine that we cannot safely ship your package due to unsafe temperatures, we will contact you via email to let you know shipment has been postponed due to weather. We *REALLY* hate doing this, but sometimes we have no choice.


My priority list goes like this: Geckos first, then the customer, then me.  If I postpone a shipment, it's for the geckos sake, not mine. I can usually pack your order in about the same amount of time it will take me to reschedule the shipment, email you, etc.

Wholesale Orders Must Be Scheduled at Least 1 Week in Advance.
This applies to any lots of 10 or more. If you do need a wholesale order shipped out in a hurry, please contact us prior to placing your order, and we'll do our best to accommodate you. Otherwise, please plan on your wholesale order shipping the following week.

PS - We SINCERELY appreciate your patience and cooperation while we get your geckos to you safely and in the best of health. I know how exciting it is to get a new gecko (or 10) and I know the torture of having to wait all too well! - AC

Click HERE to Review our Shipping Policies & Guidelines for Proper Temperatures & Other Info


SHIPPING REQUEST FORM

FORM DISABLED UNTIL FURTHER NOTICE - PLEASE READ BELOW

Click HERE to access the Shipping Request Form

Due to unpredictable Missouri weather and the added complication of waiting for the shipping form to open up, and then finding out the schedule is full and the form is closed 10 hours later, we are going back to the old way of scheduling shipments by talking to you via email. 

We may go back to the form at some point, but for now I prefer to talk to you guys and girls individually. This should allow us to provide more personalized service, and also so that we can schedule shipments much further in advance.